Shipping policy

Free Shipping Threshold

We offer free standard shipping on all orders of $58 USD or more. Orders under $58 USD are charged a flat shipping fee of $2.50 USD.

Shipping Regions

We currently offer shipping within the United States as well as to a number of international destinations. Availability and shipping rates for international orders are calculated at checkout based on your delivery address.

Processing Time

All orders are processed within 1–2 business days of being placed. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay to your order, we will contact you via email.

Estimated Delivery Times

Once your order has shipped, estimated delivery times are as follows:

United States: 5–10 business days
International: 7–20 business days, depending on destination and customs processing

These are estimates only. Delivery times may vary due to carrier delays, customs processing, weather, or other circumstances beyond our control, and are not guaranteed.

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your shipment tracking information. Please allow 1–3 business days for tracking information to update after your order ships.

If you haven't received your tracking information, please check your spam folder first. If you still can't find it, contact us at info@pleriva.com and we'll look into it for you.

Changing Your Shipping Address

Please make sure your shipping address is correct before completing checkout. If you need to correct an address, contact us as soon as possible at info@pleriva.com — we can only make changes before an order has been processed for shipment.

Lost, Stolen, or Undelivered Packages

We are not responsible for packages that are lost, stolen, or delayed once they have been marked as delivered by the carrier, or for delivery delays caused by an incorrect address provided at checkout. If your tracking shows an issue with delivery, we recommend contacting the carrier directly, and you're welcome to reach out to us at info@pleriva.com so we can help however we can.

Customs, Duties and Taxes

For international orders, you may be responsible for import duties and taxes charged by your local customs authority. These charges are not included in your order total and are the responsibility of the customer. If a package is returned to us because these charges were refused, any resulting fees will be deducted from your refund.